Spy Emporium | Return, Warranty & Exchange Policy
Returns and Exchange Policy
Thank you for shopping at Spy Emporium.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
In addition, all products are covered by a 90 Day Limited Warranty. If units are purchased and become electronically defective, purchaser may return for exchange for the same item. All returns must be accompanied by a receipt and Repair Authorization (RA) or no exchanges will be granted, we will not reprint any receipts under any circumstances. All CCTV equipment are covered by a 90 Day Limited Warranty unless listed different. Some products may offer 1 year manufacturers warranty.
To be eligible for a return, please make sure that:
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The product was purchased in the last 30 days
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The product is in its original packaging
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The product isn't used or damaged
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You have the receipt or proof of purchase
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You obtained a Return Merchandise Number (RMN) from us
Due to the nature of our products some are ineligible for return due to their purpose and/or limitations.
Onetime use devices:
- Purchased items for single use may not be returned after usage, i.e. GPS Tracking devices, Bug Detectors & Audio Recorders
- Bodily exposed devices, i.e. ear buds
- All diversion furniture and diversion safe products opened or assembled are non returnable
- Shooting Net Gun, CO2 cartridges
- All lock picking tools
Service & Software:
- All software, activation and monthly service fees; and shipping charges
Installed items may not be returned:
- i.e. Hardwired GPS Tracker, Car Monitoring Kits
All items if returnable must be returned in original, unopened packaging:
- Pepper Spray, fluid detection kits
- Other Devices: Customized products and physically damaged items due to shipping
- Special Ingredients, finger printing and kits
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
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By phone number: (866) 353 9421
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By email: sales@spyemporium.com
Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
SpyEmporium
Returns/ Exchange
PO Box 540002
Houston, Tx 77254
USA
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Spy Emporium.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Sale items can be refunded.
Digital products
We do not issue refunds for digital products once the order is confirmed and the product is sent.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
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By phone number: (866) 353 9421
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By email: sales@spyemporium.com
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By visiting this page on our website: https://spyemporium.com/pages/spyemporium-contact-us
Contact Us Today
Use the form below to send us a private, secure message. One of our experts will respond to you shortly.
Personalized Security and Surveillance Consultations
We are committed to offering personalized service, beginning with a clear understanding of your unique security and surveillance needs. To facilitate this, we at Spy Emporium offer a free 10-minute phone or Zoom discussion.
This initial call allows us to comprehend your requirements and challenges, putting us in the perfect position to provide tailored solutions for your needs.
After this initial consultation, we offer an in-depth 30-minute consultation for a fee of $50, which will be credited towards any service you decide to use. This comprehensive session lets us give more detailed advice and recommendations that align with your concerns.
If you prefer direct interaction, we provide one-hour in-person consultations at our office for $100. These personal meetings allow us to understand your needs deeper, enabling us to offer the most suitable security solutions.
Please fill in the contact form below to schedule your consultation via Zoom or in person. Remember that all clients must participate in the initial free 10-minute phone or Zoom consultation. This crucial step allows us to gain a foundational understanding of your unique security needs.
We look forward to aiding your peace of mind by providing optimal security solutions. Thank you for choosing Spy Emporium.
