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Return & Refund Policy

Cancellation of Orders/Refund Policy

Due to one-time use for evidence gathering, we do not encourage cancellation of goods unless it is done before shipping. After receipt of product, if it is in its original packaging unopened, you must call/email for Return Merchant Authorization (RMA) number if unwanted or a mistake. 14 business days will be given from day product was declared delivered by FedEx or USPS to receive RMA. If customer does not contact our facility before the 15th day after date of shipment arrival, RMA will not be granted. If customer returns package without RMA, package will be refused and sent back to customer’s location. SpyEmporium does not pay for returned packages nor provides any type of prepaid return label. Return is on the customer's expense.

 

Restock Fee

All RMA given returns will be charged a 15% restocking fee. If any pieces are missing from the original package a 25% restocking fee will be given. If product is not resell-able due to product package damage or key products missing, package will be returned to customer and no refund will be granted.

 

Warranty

All products are covered by a 90 Day Limited Warranty. If units are purchased and become electronically defective, purchaser may return for exchange for the same item. All returns must be accompanied by a receipt and Repair Authorization (RA) number or no exchanges will be granted. Some products may offer 1 year manufacturers warranty.

 

Non-Returnable Items

Due to the nature of our products some are ineligible for return due to their purpose and/or limitations.

Return to Resell Condition: If we are unable to resell a returned item due to its condition we will be unable to accept return.

Onetime use devices: Purchased items for single use may not be returned after usage. I.e. GPS Tracking devices and Bug Detectors

Bodily exposed devices i.e. ear budsAll diversion furniture and diversion safe products opened or assembled are non returnable

Shooting Net Gun, CO2 Cartridges

All lockpicking tools

Service & Software: All software, activation and monthly service fees; and shipping charges

Installed items may not be returned: i.e. Hardwire GPS Tracker, Car Monitoring Kits

All items if returnable must be returned in original, unopened packaging: Pepper Spray, fluid detection kits

Other Devices: Customized products and physically damaged items