Return Policy

Cancellation of Orders/ Refund Policy

Due to onetime use for evidence gathering, we do not encourage cancellation of goods unless it is done before shipping. After receipt of product, if it is in its original packaging unopened, you must call for Return Merchant Authorization (RMA) if unwanted or a mistake. For RMA 14 business days will be given to call us and receive, if customer does not contact our facility before the 15th day after date of sale, RMA will not be granted. If customer returns package without RMA, package will be refused and sent back to customer’s location.

Restock Fee

All RMA given returns will be charged a 15% restocking fee. If any pieces are missing from the original package a 25% restocking fee will be given. If product is nonresellable due to product package damge or all products missing, package will be returned to customer and no refund will be given.

Non-Returnable Items

Due to the nature of our products some are ineligible for return due to their purpose and/or limitations.

Return to Resell Condition: If we are unable to resell a returned item due to its condition we will be unable to accept return.

Onetime use devices: Purchased items for single use may not be returned after usage. I.e. GPS Tracking devices and Bug Detectors

Bodily exposed devices i.e. ear buds

All diversion furniture products opened or assembled are non returnable

Shooting Net Gun, CO2 Catridges

All lockpicking tools

Service & Software: All software, activation and monthly service fees; and shipping charges

Installed items may not be returned: i.e. Hardwire GPS Tracker, Car Monitoring Kits

All items if returnable must be returned in original, unopened packaging: Pepper Spray, fluid detection kits

Other Devices: Customized products and physically damaged items